LOCAL RELOCATION AGENT SPECIALIST IN TOP 10% OF ESTATE AGENCY NETWORK
May 31, 2017
Lois Snape and Catherine Salisbury from Ryder & Dutton, have received an ‘Advanced’ assessment as their company’s Relocation Agent Specialists. The 2017 assessment was awarded by Relocation Agent Network. It is achieved by going above and beyond in the relocation services individuals provide to relocating families moving either from or to the local area as assessed by Relocation Agent Network based on performance results .
Only 10% of Relocation Agent Specialists from Relocation Agent Network across England, Scotland and Wales have received the ‘Advanced’ award.
The Importance of Service Accreditation
Lois Snape and Catherine Salisbury first qualified as a Relocation Agent Specialist by completing Relocation Agent Network’s comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Ryder & Dutton is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.
To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.
Ryder & Dutton’s Richard Powell said, “Having Relocation Agent Specialists in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way. We’re so proud that Lois and Catherine’s performances have been assessed this year, resulting in them achieving the ‘Advanced’ award and it’s a great example of the continual development we invest in, here at Ryder & Dutton.”
Relocating With Ryder & Dutton
By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those thinking of relocating, Ryder & Dutton guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As Relocation Agent Specialists, Lois Snape and Catherine Salisbury ensure that this process is made even smoother.
Relocation Agent Network’s Managing Director, Richard Tucker said, “Congratulations to Lois Snape and Catherine Salisbury. To be recognised for their performance this year and receive our ‘Advanced’ assessment is truly a fantastic achievement, with only a handful of people across the Network making the grade. Selected by us to represent the Network, Ryder & Dutton have proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”
About Relocation Agent Network. Relocation Agent Network is a national network of specially selected estate agents. All members are handpicked after thorough checks identify them as the best estate agent to represent Relocation Agent Network in their area. The Network provides coverage throughout England, Scotland and Wales. Relocation Agent Network is a division of Cartus, the premier provider of global relocation services, with nearly 168,000 customers moved worldwide every year. In the UK, Cartus uses Network members to buy and sell homes for these relocating families. As well as relocating families moving with Cartus, Relocation Agent Network helps house movers in other parts of the country by referring buyers and sellers from one area to another.